Shipping & Delivery Policy

Last Updated: August 2026

At Ana B, we carefully prepare and package every order to ensure your products arrive safely and in excellent condition.

Order Processing

Orders are normally processed and prepared for dispatch within 24 hours after payment has been confirmed.

Orders placed on weekends, public holidays or during particularly busy promotional periods may require additional processing time.

Once your order has been dispatched, delivery times will depend on your location and the courier service.

Lagos Delivery

Our standard delivery fees within Lagos are:

Ikoyi, Victoria Island & Lekki Phase 1 — ₦3,500

Other Lagos locations — ₦5,000

Estimated delivery time within Lagos is 24–48 hours after payment confirmation, subject to order processing, courier availability and circumstances outside our control.

Nationwide Delivery

We deliver to locations across Nigeria.

Delivery fee — ₦13,000

Estimated nationwide delivery time is approximately 7–10 days, depending on your location and the courier service.

Some remote or difficult-to-access locations may require additional delivery time or charges. If this applies to your order, we will contact you.

Delivery Information

Please ensure that your:

• Full name is correct.

• Delivery address is complete and accurate.

• Telephone number is active.

• Any relevant delivery instructions are provided when placing your order.

Ana B is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempt or inability to reach the recipient, an additional delivery fee may be required before the order can be resent.

Delivery Delays

While we aim to deliver orders within the estimated timeframes, delivery dates are estimates and cannot always be guaranteed.

Delays may occasionally occur due to courier operations, severe weather, public holidays, traffic, security restrictions, high order volumes or other circumstances outside Ana B's reasonable control.

We will do our best to assist if your delivery is significantly delayed.

Receiving Your Order

We recommend checking your parcel when it arrives.

If your package appears significantly damaged during transit, please take photographs of the packaging before opening it.

If an item is damaged, leaking, defective or incorrect, please contact Ana B Customer Care within 48 hours of delivery, including your order number and clear photographs or video of the issue.

Claims will be reviewed in accordance with our Refund & Return Policy.

Missing or Lost Parcels

If your order has not arrived within the expected delivery period, please contact Ana B Customer Care so we can investigate with the delivery provider.

If tracking shows that a parcel has been delivered but you cannot locate it, please contact us as soon as possible.

Changes to an Order

If you need to change your delivery address or other order information, please contact us immediately.

We will try to accommodate changes where possible. However, once an order has been packed, processed or dispatched, we may not be able to change the delivery details.

Contact Us

For questions regarding an order or delivery, please contact **Ana B WhatsApp Line - Customer Care **through the contact details provided on our website.

Please include your name and order number so we can assist you as quickly as possible.

Thank you for shopping with Ana B.

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